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How to contact us and set up in the home or on site pinball and arcade game service and refurbishment.
Pinball Medic - the pinball and arcade game repairer, refurbisher and restorer of choice for Austin and Central Texas.

For EMERGENCY same day game repair (if this limited service is appropriate and available), the Email's subject line must include the words
CODE BLUE*. This is not a requirement for reserved field service or game refurbishment.
Check the Radar before making an arcade repair request.

We are open for business. We are safely going on arcade field service calls, in home 'house' calls and working on arcade and pinball refurbishments.

We will send E-mail for the first correspondence. Requested information common to all First Time E-mail.
Please do not P.I.E. us.

Contact us using the provided information in the image below.
Our Service area includes:
Austin, Buda, George Town, Round Rock, Oak Hill, nearby Hill Country, Cedar Park and other towns and cities around central Texas.

Towns and cities more then 35 miles from central Austin are outside of our service area. Additional fees, conditions and availabilities apply for out of service area calls.
We will not travel to Dallas or Houston or other towns far outside our local area.

*A special note on Code Blue service. It is only for critical and unexpected day of party or other event use. It is not to be used for a personal jump the repair queue objective.
No one should bypass our repair wait list because they can afford to do so. Instead, make an appointment using this web page; if not a true emergency arcade service call.

Poor Information Entries (P.I.E.)
E-mails with no text contents, only a phone number in the subject line or no useful text in the E-mail will automatically be declared spam by the system.
P.I.E. will not be acted upon because of the chance of phone hacking when we call back a number or answer a spoofed Email address, et cetera, et cetera, et cetera.
We don't check spam folders often and don't like P.I.E.
Please provide a short discription of the game including its title, the game's issue, what kind of service is requested and a good contact path.

Note: We can be hard to contact. We may be on a service call or deep into a refurbishment.
Email is the best way to make first contact with us
or to purchase a refurbished game!

We'll then get busy repairing, refurbishing, selling or inspecting an Arcade or Pinball machine.

Click image to expand.
message us

Have a Man Cave or arcade site? Need preventive maintenance?
Could you use a "house call" pinball or video game repair?
Pinball Medic provides fast and reliable game service.

Set up an in home repair or local location service call today.

Use our repairmen and refurbishment services to increase sell value and game play.

To both provide game service and to keep Pinball Medic well into the future, we are taking appointments for game repair and refurbishment daily, for next week and months in advance.

Consignment game sells can be listed on our web site. Coin operated Pins, Video games and Arcades can all be sold 'as-is' on Pinball Medic.

Requested information common to all first time E-mail correspondence (Requested=optional, but very highly recommended).

The information provided determines our ability to perform a service call on your game, helps us contact you and provides billing information.
Information provided is never sold to any third party nor can we seem to keep it for long.
If you can't provide some of the game's information, we can usually discover it by the name of the game and it's manufactured date.
Arcade Cabinet and Playfield PART names.

Information we need to set up a game repair service call.
Is there a community gate to go through? We need to know how to get beyond a gate to service your game.
The lack of gate information can lead to our very rarely enforced Banning policy.

Name of Game, Type of Game(s) (Pin/Vid/Gun Game and EM=electromechanical / SS=electronic solid state), Game Manufacturer, Symptoms for each game, Type of Service requested (field service, in shop or House call), Customer site type (home, retail shop, other).
Your Name and Phone number, E-mail address, Street address, City, State, Zip Code.
Comments (regarding type of service requested and game condition details).

To Purchase an Arcade Game:
Game Type, Game Name or Title, local town's name.
Comments (any useful contct or other information).

To Sell Pinball Medic an arcade game:
Game Type, Game Name or Title, Game's condition and photos of major parts (Playfield, Backglass, Cabinet Side Art, Contols, Backbox, Legs, Coin-door, working monitor, game's circuit boards, etc).
Comments (any useful game condition and other information).

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